Frequently Asked Questions

An order of service is a small printed booklet handed out at a funeral or memorial service. It lists the ceremony programme (readings, hymns, tributes, blessings, etc.) and includes a photo and biographical details of the person being remembered.

Think of it as the "programme" for the service — guests follow along and take it home as a keepsake.

No, photos are optional. If you don't have one or prefer not to use one, that's completely fine. You can create a beautiful order of service without a portrait.

However, a portrait photo makes the tribute much more personal and dignified, so we recommend including one if you have it.

Yes, absolutely. You can create as many order of services as you need. Each download is independent, so you can personalise different designs for different services.

Typically 15–30 minutes. The process is:

• Upload photo (optional): 1 min
• Fill in basic details (name, dates, venue): 2 mins
• Generate tribute with Grace: 5 secs
• Choose template & design: 2 mins
• Edit text to personalise: 10–20 mins
• Download PDF: 1 min

Grace is your personal creative writing assistant. She helps you find the perfect words — suggesting hymns, poems, readings, and helping you write the tribute, welcome, and closing sections.

You always edit every word, so it's 100% your voice and story. Grace is there to help when you're struggling with wording.

Yes, completely. Grace is optional. If you prefer to write the entire tribute yourself, you can skip the "Generate with Grace" button and type everything directly into the text fields.

Yes, you can edit everything. Grace's suggestions are starting points. You can change words, rewrite sections, add personal details, or delete anything you don't want. No part is locked.

Grace suggests from a curated library of 200+ traditional hymns, poems, and readings suited to each faith tradition. All are widely used in real funeral services.

You're not limited to these suggestions — you can type in any hymn or reading you prefer.

13 templates in total:

• 10 faith traditions (Church of England, Catholic, Islamic, Jewish, Hindu, Sikh, Buddhist, Methodist, Baptist, and others)
• Celebration of Life (for secular services)
• Infant & Child Memorial (for the loss of a baby or young child)
• Memorial Bookmark (wallet-sized keepsakes)

Yes! You can view template previews and customize designs with watermarks before paying. This way you see exactly what you're getting.

Once you purchase, the watermark is removed and you get the full, clean PDF ready to print.

Yes, easily. As you type, you can switch between templates at any time and see the preview update instantly. The text you've entered stays the same across all templates.

Choose the closest match or use "Non-Religious / Humanist" and then customise the sections as needed. You can edit every part of the order of service, so you can adapt it to your specific tradition.

If you need specific help, feel free to contact us.

Yes! The designer includes optional decorative symbols: cross, lily, dove, and floral corners. You can add one to the cover or skip it entirely. It's your choice.

One-time payment includes:

• All design personalisation tools
• Grace creative writing assistant (suggestions for hymns, readings, tributes)
• Live preview (what you see is what you print)
• Print-ready PDF at 300 DPI
• Both pages (cover + programme)
• Lifetime access to re-download your design

NOT included: Printing or delivery. You print it yourself at home, a copy shop, or a professional printer.

No, absolutely not. You pay once, download the PDF, and keep it forever. No recurring fees, no subscriptions, no surprise charges.

Individual templates: £9.99 each. Buy only what you need.

Complete Bundle (£19.99): Includes all 13 templates + prayer cards + thank you cards. Better value if you need multiple options.

Both include Grace and all personalisation tools.

We accept all major credit cards (Visa, Mastercard, American Express) and Apple Pay via Stripe, our secure payment partner. Your payment is encrypted and secure.

Since our product is digital (immediately downloadable), we don't offer refunds after purchase. However, if you have issues accessing your download or encounter technical problems, please contact us and we'll help.

The PDF is formatted for A5 (half an A4 sheet folded). You have three options:

• Print at home: Use your home printer on standard paper. Takes 10 mins, costs £0.02–0.15 per copy.
• Copy shop (Staples, local print shop): Same day, 1–2 hours turnaround. Better paper quality. £0.10–0.40 per copy.
• Professional printer (Vistaprint, etc.): 3–7 days, premium finishes, bulk quantities. £0.30+ per copy.

For detailed guidance, see our How to Print guide.

We recommend: Premium uncoated paper, 120–160gsm, cream or white colour. This gives a professional, dignified feel without being expensive.

Budget option: Standard office paper (80–100gsm) works fine.

Premium option: Matte art paper (200–250gsm) for a premium feel, especially if including a portrait photo.

See our full printing guide for all options and comparisons.

Not currently. We provide the design and PDF — you handle printing and distribution. This keeps costs low and gives you control over timing and quality.

Yes, unlimited copies. Your one-time payment gives you the PDF permanently. You can print 1 copy or 1,000 copies at home, a copy shop, or a professional printer.

300 DPI (dots per inch) — professional printing quality. This means sharp text and photos at any size, suitable for professional printing or home printing.

A PDF file (portable document format). PDFs open on any device (computer, phone, tablet) and print exactly as designed. No special software needed.

The PDF is locked for editing (to protect the design), but you can reprint it as many times as you like with no changes.

If you need to make changes after purchase, download the PDF again from your dashboard and re-open the designer to edit the live version before re-downloading.

No account needed. Just enter your email at checkout and you'll receive a dashboard link where you can download your PDF anytime. No password, no login required.

Your order of service PDF is yours forever. You'll receive a private download link that stays valid indefinitely, so you can reprint anytime.

The design itself (text, template choice, etc.) is not stored once you download — only the final PDF.

Please contact us with details of the issue and we'll help you troubleshoot. Common issues and solutions are in our printing guide.